FREQUENTLY ASKED QUESTIONS (FAQ's)
This is the best place to look for answers to common questions or queries, but if the answer you're looking for isn't here please contact us.
Do you have a "set-up" charge?
Generally we do not charge for setting up, but please see section below on minimum order charges.
Do you have a minimum order quantity or charge?
Our minimum order charge is £50. This is our "per job" charge which is our charge for processing a quantity of parts at one time.
Do you offer credit facilities?
We generally ask new customers for payment with order but we can consider credit facilities for bona fide trade customers with a proven trading record. Please contact our accounts department for more information.
What quality system(s) & standards do you employ?
ISO9001:2015Company Quality System. Click here for a copy of our ISO9001:2015 certificate
EIA-481-E8mm Through 200mm Embossed Carrier Taping and 8mm & 12mm Punched Carrier Taping of Surface Mount Components for Automatic Handling
J-STD-033E Handling, Packing, Shipping and Use of Moisture/Reflow Sensitive Surface Mount Devices
JESD625-A Requirements for Handling Electrostatic-Discharge-Sensitive (ESDS) Devices
IEC61340-5-1 Electrostatics — Part 5-1: Protection of electronic devices from electrostatic phenomena — General requirements
EIA-556-B Outer Shipping Container Label Standard
Where can you ship to?
Pretty much anywhere in the world (DPD and UPS are our primary couriers). We may ask you to provide commercial invoices to satisfy customs regulations for certain destinations.
Can you barcode finished goods before shipping?
We provide this service as standard, even on sample shipments. All inner and outer packaging is labelled according to EIA-556-B guidelines. If you have any special requirements please ask and we will do our best to accommodate them.
What ink colours do you offer for ink marking programmed devices?
Brown, Red, Orange, (Yellow), Green, Blue, Light Blue, Purple, Pink, (White), Copper, Silver, Gold. Colours in brackets are NOT recommended for new jobs as they have extended drying times and can cause less uniform results.
What type of parts can you Laser Mark?
Our new lasers can mark pretty much any type of device. Just email us your part number and/or package style (e.g. TSOP48) for confirmation.
What is your policy on samples?
We firmly believe that comprehensive testing of a sample programmed device is the best possible method to identify any misunderstanding or mistakes by either customer or supplier. To this end we are pleased to program sample devices (maximum 10) entirely free of charge to UK customers. Overseas customers may be asked to pay carriage costs only. Where re-sampling is necessary we may ask you to pay a nominal fee (unless we have made an error). Devices used for samples must be provided by you unless otherwise agreed.
My subcontractor is outside the UK. Can you ship overseas?
Lewmax parent company Transonics PLC, has offices and warehouse facilities in Europe and Asia. With our logistic solutions we are shipping programmed devices competitively to customers in Europe and Asia.
For more further information contact firstname.lastname@example.org